John has over 30 years experience in the industry. Prior to his appointment as Ombudsman – General Insurance in October 2009 John acted as Referee, Adjudicator and a Panel Chair at the Financial Ombudsman Service (and its predecessor scheme, the Insurance Ombudsman Service) from 2004.
John was until recently also a Director of State Trustees Limited and STL Financial Service Limited and Chair of the State Trustees Limited Australia Foundation and member of the Audit, Investment and Remuneration Committees.
John is also a Code of Conduct Commissioner for Cricket Australia and Chair of the Pennant Cricket Appeals Board for Cricket Victoria.
John’s industry knowledge has been built through his experience as a solicitor at Maurice Blackburn & Co from 1978, becoming a partner in 1984. He headed up the industrial personal injuries practice until retiring from the firm in 2004.